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Service Excellence

 

The closing date for the Wine & Food Tourism Awards is 22 May 2020

 

Administration cost per entry: R750 plus VAT (See banking details here)

  • Entrant information

  • Details of the service excellence in wine & food tourism being entered

  • Testimonials or other supporting documentation



  • Some of the elements that the judges may consider:

    • First Impressions: friendly, warm, down-to-earth, unpretentious, authentic welcome; experience
    • Seamlessness, all should feel effortless from arrival to departure
    • Attitude and personal appearance/body language: language fluency, ease of communication, confidence, ability to deliver to guests’ expectations. Service culture visible throughout.
    • Salesmanship: Not upselling, but informing the guest of salient offers. Excellent product knowledge
    • Reading the guest and getting timing right: e.g. reading mood at table/not too many interruptions
    • Training: Knowledge of product and technical prowess in service (especially on wine) – also proficient use of any equipment
    • Professional in execution according to the class of experience: e.g. in food: informal-relaxed, to bistro-style, to fine dining gourmet-style each with appropriate service approach (but without pretension). Clean, hygienic table appointments and glassware
    • Flexibility: the ability to professionally address challenges and problems, in the interest of the guest; don’t keep the guest waiting!
    • Sense of Hospitality and going the extra mile: receiving the guest as if person is visiting your home, guest leaves with a desire to return and a lasting positive memory; follow-up?
    • Services and facilities: Wi-Fi connections; spotlessly clean public areas and toilet/washroom facilities, sufficient parking, clear signage.

    Please let us know the details of how the admin fee of R750 plus VAT was paid.

    Please use the reference: w&ftawards (and your name)