Linda d’Holt-Hackner

Linda works with companies big and small to fine-tune customer journeys through a brilliant process that supports the team to review and co-create exceptional brand experiences. The Touch Company uses Service Design Thinking, Action Learning Sets, the Hosting Paradigm, and a remarkable Excellence in Communication workshop series to empower teams to understand the nature of service excellence within a high performance context.

With over 20 years of experience working with teams in diverse hospitality environments Linda has profound insights into people’s real needs and a unique perspective on creating authentic and rewarding brand environments.

Over the years Linda has worked with Constantia Uitsig, The Test Kitchen, The Pot Luck Club, La Colombe, Overture, Singita, the One&Only Cape Town, Van Loveren and many other wonderful establishments and continues to work with Babylonstoren, Fairview, Spice Route, Steenberg, CBC and The Collection as they fine-tune the guest experience and the business fundamentals.